FAQ
Following are our policies broken down into categories.
Service
Do you contact me if my service day changes?
Yes, we do.
Is a contract required?
No we do not require a contract. This is a month to month service. If you would like to cancel service, please notify us prior to the next month’s payment date.
What do you do with the dog waste?
we will remove the waste from your property and dispose of it according to local ordinances.
What does Satisfaction Guaranteed mean?
If you are not satisfied with the service provided, contact us within 24 hours of service and we will come back to service again, free of charge.
**Southern Scoopers is NOT responsible for waste missed due to excessive leaf accumulation, over grown grass/weeds, or any other obstruction caused by overdue lawn maintenance.
Do you take any holidays off?
Southern Scoopers will be closed on the following holidays:
Thanksgiving / Friday following Thanksgiving
Christmas day through new years eve
4th of July
Memorial Day
Labor Day
When Southern Scoopers is closed and service is missed, the following week’s visit will be extended to find and collect two weeks worth of waste. A refund may be requested for the missed visit if you wish to pick up the waste in our absence.
Will you clean my yard with my dog outside?
If your dog does not like strangers or will not let us in the yard, we will not clean your yard unless your dog is confined. If your dog is dangerous and you can't guarantee the dog will be confined when we come, we will have to cancel service. Dog bites are serious and are something we want to avoid. This is not only for our protection, but yours as well. Safety is a priority.
What if you cannot get into my yard?
If service could not be performed because the dog would not let us in the gate or the gate for whatever reason could not be opened, service will be continued the following week. .
How will you get in my gate if it is locked?
If your gate is locked, Southern Scoopers, LLC will not force the gate open or climb the fence, so please leave your gate unlocked on your service day. If you need to keep the gate locked, prior arrangements must be made for us to gain access.
Are you insured?
Yes we carry liability insurance with State Farm.
Weather
Do you still operate in winter weather?
Yes, we do! If it snows and covers the ground, we will likely suspend service until it melts enough to find waste.
What if it rains?
Southern Scoopers operates in the rain, unless it is lightning, OR raining heavily enough to create unsafe driving conditions for our techs.
**If service is missed due to inclement weather conditions your next service appointment will be extended to gather all extra waste.
Payments
When is payment required?
For monthly maintenance pre-payment of one month is required. First payment is processed at sign up and each subsequent payment will be processed 30 days from the first payment date.
How do I pay?
Customers must place a card on file for recurring monthly payments.
What happens if payment can't be collected before the new month begins?
Your service will be automatically "pawsed" until payment is received.
Do I get a discount if I go on vacation?
There will be a credit on the next invoice for any weeks that the dogs have not been at the residence. Southern Scoopers must be informed prior to the vaction.
Cancellation
Can I cancel and start service again?
Yes, you may. If your yard has not been cleaned for more than two weeks, then initial cleaning rates apply. When customers retain service with us consecutively, we do not increase their rates, unless there is a change in yard size or dog quantity. When customers cancel service and come back, the rate they are charged is the new increased rate.
What happens if my payment isn't received before the new month begins?
Your service will be automatically "pawsed" until payment is received.